Strong communication skills in all formats (verbal, written) and ability to effectively communicate with teammates, peer supervisors, key stakeholders and department managementĪbility to direct and motivate others and effectively delegate to achieve goalsĭemonstrated ability to drive for results Understand and articulate the impact of key metrics to teammate and department results.Ībility to recognize the need for and lead through change management initiates while maintaining and driving teammate engagementīe comfortable working in an audit driven environment having a strong understanding of FCA guidelines (including recent published papers on “Vulnerable customers”, “Treating Customers Fairly” and “Persistent debt”).Įxperience leading in a Credit Collections environment. Participate in teammate selection, internal talent movement, and training needs assessment and closure of knowledge gaps. Know and support company and departmental procedures regularly review and ensure that agents follow procedures, process flows and guidelines. Schedule, prepare and lead the required number of 1:1 coaching and team learning sessions and stand-ups that are interactive, engaging and agent driven based upon developmental needs (20%)Ĭomplete the required number of case/email/ phone quality reviews per teammate each month. Utilize formal correction action procedures as required. Review, communicate and coach to daily performance, quality, behaviour and attendance standards at the individual and team level. The Credit Collections Team Leader will be responsible for leading the team to success on business results (Collections roll rate results and impact to Net Credit Loss) while building a highly engaged team that are ambassadors for our company values. Engage and develop your direct reports, foster an open collaborative environment where best practices are shared. Use your resume to get matched with the right job. The Credit Collections Team Leader will build, develop, and lead a team of employees into a high performing team that meets or exceeds performance goals. Careers at PayPal Jobs at PayPal 562 open jobs.
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